Executive Coaching Case Study in Emotional Intelligence In the following scenario, a client (Michael the CEO) learns of a conversation which ensued between one of his partners and a senior manager on the team. First read through the dialogue and see if you can tell what went awry in the…
Why companies of all sizes need to develop a data strategyWhile the first internet interactions date back to the 1960s when the US Department of Defense used packet switching to allow multiple computers to communicate on a single network, the internet became more widely known and recognized in the 1990s…
What two words are the biggest killers of innovation and thinking outside the box? “Yes, but”. We’ve all been there in the typical office meeting and brainstorming sessions under the guise of coming up with new ideas, someone musters the courage to introduce something new or different and without even…
To be a great manager you need to learn to be a good listener. In my experience some of the best listeners have the same skills as an investigative reporter! Yes, it’s true. You have to be able to ask a number of key questions while you’re absorbing the information…
Frequently, I am asked to engage with talented individual contributors who have recently been promoted to a management position for the first time in their career. Never has it been truer that “the skills that got you here, won’t get you there.” (Link)Liz is a 30 year old female, top…
@FrederickSmith, founder and CEO of @FedEx which has grown into a $62 billion global enterprise spoke along with his Chief Information Officer, @RobertCarter. FedEx is a very large enterprise serving 220 countries. They move about 12 million shipments around the world. Many of them cross borders, interface with customs, authorities…
Recently, I spent 2 weeks in London and I met a wonderful couple from Pakistan. As we were driving through their neighborhood, they both commented that many of their neighbors are Jewish but it’s fine because they are very “tolerant”. For a moment, I thought this is a good thing…
Q: What do you call a conflict-free workplace?A: A fairy tale.While it sounds enticing to live in a conflict-free work environment or a conflict-free world for that matter, it is not possible to avoid conflict entirely. You have to be prepared for some amount of conflicts at some point in…
Metrics Drive Outcomes A great company needs a great management team that understand the only way to improve a process is to define who you are, decide where you want to be and then constantly measures the progress in closing the gap. Good metrics should be clearly defined, measurable and…